Refund policy
Rootwell Return & Refund Policy
30-Day Satisfaction Guarantee
We stand behind Rootwell Balance Drops with a 30-day satisfaction guarantee because we are confident it will work for you.
How Our Guarantee Works
Eligible for Full Refund:
✓ Unopened Products ONLY — Full refund for any completely unopened and sealed bottles returned within 30 days of purchase date
✓ Original Condition Required — Products must be in original, factory-sealed condition with all security seals intact
✓ Proof of Purchase — Must include original order number and receipt
NOT Eligible for Refund:
✗ ANY Opened Products — Once a bottle's seal has been broken or the dropper has been used, it cannot be returned for any reason. This policy is in place for health, safety, and hygiene reasons — we cannot resell or verify the contents of opened supplement products
✗ Partially Used Products — No refunds on products that have been used, even if only once
✗ Missing Seals — Products with broken, removed, or tampered safety seals are not eligible for return
✗ Returns After 30 Days — All returns must be initiated within 30 days of purchase date
✗ Products from Unauthorized Sellers — Only products purchased directly from rootwell.com or authorized retailers are eligible
✗ Damaged or Altered Products — Products showing signs of damage, tampering, or modification beyond factory condition
✗ Bundle Deals with Opened Items — If you purchased a multi-bottle bundle and opened ANY bottle, the entire bundle becomes non-returnable
Why This Policy?
For Your Safety & Ours:
Rootwell Balance Drops is an ingestible liquid supplement delivered via dropper. Once opened:
We cannot verify the product has not been contaminated
We cannot confirm the contents are original and unaltered
Health and safety regulations prevent us from accepting used ingestible supplement products
We cannot resell opened products to other customers
This policy aligns with standard practice for liquid supplement products across the industry.
Before You Open Your Product
ONCE YOU USE THE DROPPER, THE PRODUCT IS YOURS — NO EXCEPTIONS.
Before opening your Rootwell bottle, please:
✓ Inspect the packaging — Make sure you received the correct product
✓ Verify your order — Confirm the quantity and product match your order
✓ Review the ingredients — Check for any known allergies or sensitivities
✓ Read the usage instructions — Understand how to take it correctly
If anything is wrong with your unopened order, contact us immediately BEFORE opening.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. Contact us within 7 days of delivery with your order number, photos of the damage, and a description of the issue. We will replace damaged products at no cost or provide a full refund.
How to Return Unopened Products
Step 1: Email muziandali@gmail.com within 30 days of purchase with your order number, reason for return, and photos showing the product is completely unopened and sealed
Step 2: Wait for return authorisation and further instructions
Step 3: Ship unopened products back in original packaging
Step 4: Refund processed within 5–7 business days of receiving and verifying unopened condition
Return shipping costs are the responsibility of the customer. We recommend using trackable shipping for your protection. We are not responsible for lost return packages.
Bundle & Multi-Bottle Orders
IMPORTANT: If you purchase a bundle and open ANY bottle, the entire bundle becomes non-returnable.
❌ NOT Eligible: Bought a 3-bottle bundle, opened 1 bottle, want to return the other 2 = NO REFUND
✓ Eligible: Bought a 3-bottle bundle, never opened any bottles, returning all 3 = FULL REFUND
Refund Processing
Refunds are issued to the original payment method within 5–7 business days of receiving and approving the return. Allow 3–5 additional business days for bank processing. Email confirmation will be sent when the refund is processed. Shipping fees are non-refundable.
Exchanges
The fastest way to get what you want is to return the unopened item and once the return is accepted, make a separate purchase for the new item.
Chargebacks & Payment Disputes
By completing your purchase, you acknowledge and agree that you understand this return policy before purchasing, that opened products cannot be returned for any reason, and that filing a chargeback for opened products constitutes fraud. We will contest all fraudulent chargebacks with documented evidence and reserve the right to pursue further action where applicable.
Customer Service
Have questions? Contact us BEFORE opening your product.
Email: muziandali@gmail.com
Support Hours: 24/7 Email Support
Average Response Time: Within 24 hours
Bottom Line
✓ Unopened products = Full refund within 30 days
✗ Opened products = No refund, ever, for any reason
✗ Opened one bottle in a bundle = Entire bundle is non-returnable
Questions? Email us at muziandali@gmail.com — We respond within 24 hours.